Required Exp Technical Support Executive In
Panchkula

Publish Date: 26-03-2016 03:30 am | Contact name: Required Exp Technical... | Location: Chandigarh | Place: India,chandigarh | 4 times displayed |


Tech Support Executive you should able to provide technical support to the US/UK


based customers over the phone. In addition to that you should be able to sell company's


products and services to these customers.


The job responsibilities include (but not limited to) the following:


o Ability to understand/comprehend the customer's requirements and respond


tactically


o Emphasizing on key words, handling objections and using product/service


benefits to respond to customers queries


o Should be able to engage the customer in a conversation and avoid dead air on


calls


o Should be able to multi-task during handling a transaction. (Type & Talk)


o Accurately capturing required customer details in CRM


o Will require addressing irate/demanding customers - where necessary, in a tactical


manner


o Ability to close sales


o Meet Call Quality requirements as outlined via Call Monitoring Guidelines


o Should be available to work in a 24x7 environment with no specific shift


preferences

o Knowledge of Windows 7, Windows 2000, XP Home, XP Pro (Set-Up, Install,


Re-Install, Recovery), Virus/Spyware/Malware eradication including Manual


Virus removal.


o Basic Networking Concepts (Wireless Set-Up & Configuration & Internet


Connectivity)


Experience: 0.6 to 2 years


This is a 5 days a week, evening and night shift operation with rotational week offs.


Those who cannot speak fluently in English or cannot adjust with night shifts need not


apply.


Excellent salary UP TO Rs. 25,000/- (monthly) is being offered along with Performance


based Incentives (Weekly/Monthly/Quarterly)

A.K. Job Solution Sco 87,88 Ground Floor Sector 34A Chandigarh

9041835968


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Contact Required Exp Technical...: Required Exp Technical Support Executive In
Panchkula

Phone: 9041835968

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